Terms and Conditions
GENERAL TERMS AND CONDITIONS NEVERSEA 2024
EVENT: NEVERSEA FESTIVAL
ORGANIZNIZER: NEVERSEA S.R.L
LOCATION: Constanta city, Constanta county, Romania
DATE OF THE EVENT: 4-7 July 2024
I. GENERAL PROVISIONS
1.1 The General Terms and Conditions (here in after TCG) apply with regard to the organization and conduct of the NEVERSEA event (hereinafter the Festival), organized by the company NEVERSEA S.R.L. tax registration code: RO36944344, registered with the Trade Register Office under no J12. 183/2017 (hereinafter the Organizer) and contain the provisions that each participant of the event is obliged to respect.
1.2 By purchasing a ticket or by participating in the festival, the Participant declares that he/ she has read, understood, and is obliged to respect the TCG which also includes the Privacy Policy and Cookies Policy.
1.3 The general terms and conditions are valid for an indefinite period. The participants agree that Neversea has the right to unilaterally modify these TCGs, without prior notification to them. If TCG changes, those changes will take effect immediately upon publication on the Site. The reverse specifies that TCG may be modified after the purchase of the Ticket, even immediately before the Festival. Neversea recommends to the Participants to monitor any changes to these TCGs.
II. DEFINITIONS
2. During their use in this document, the defined terms have the meaning agreed in this section unless they are otherwise defined in this document:
a. Ticket: A certificate issued in any form (on paper or in electronic form), one-day ticket, 4 day-pass or invitation attesting the right to receive a wristband at the NEVERSEA Festival. Tickets are non-nominally or nominal and have a unique identification number. By purchasing Tickets, buyers undertake to comply with these General Terms and Conditions, the procedures for registering purchased Tickets, the rules of online check-in and access to the Festival, as well as, in general, any other rules of participation that are brought to you, through various means, including directly through the Website. The purchase of Tickets / Wristbands from areas other than those authorized by the Festival Organizer is prohibited and restricts access to that Festival
b. Wristband: a certificate applied by Neversea when validating a Ticket, which offers rights identical to those included in the Ticket and – provided it is secured according to section 3 below – it only certifies that its holder has the right to visit the respective Festival; It is also a special payment instrument within the Festival.
c. Ticket Buyer: the person who buys the Ticket at the Festival.
d. Duration of the Festival: the duration of any Festival that corresponds to the period of time between the beginning and the end of the Festival. The beginning of the Festival will correspond with the beginning of the validity of the tickets at that Festival which authorizes the first entry to the respective Festival. The end of the Festival will correspond to the conclusion of the validity of the Ticket authorizing the longest stay at the respective Festival. Neversea reserves the right to organize programs or to provide Services for the duration of the Festival.
e. Festival – The Neversea Festival is made up of all the performing arts programs - music, entertainment, and culture - and other free or paid services offered by NEVERSEA in a certain period of time and in a certain area established by the Organizer.
f. Organizer / NEVERSEA – NEVERSEA SRL, a company of Romanian nationality, with headquarters in Cluj Napoca, str. Eremia Grigorescu 122A, Cluj Country, order number in the Trade Register J12 / 183 / 2017, unique registration code RO36944344.
g. Contractual Partner: an economic operator or other natural/ legal persons who carry out independent commercial activities at a certain Festival, based on a contractual relationship with Neversea.
h. Participants: all persons participating in the Festival.
i. Product: the elements and the rights with pecuniary value that can be purchased form Neversea or other Contracting Partners within the Festival or in connection with it, as well as any vouchers or other similar means that can be offered in exchange for them.
j. Service: any service provided by Neversea or its Contracting Partners within the Festival or in connection with it, either free or paid.
k. Site: Neversea website, respectively www.neveresa.com.
l. TCG : These General Terms and Conditions governing the conduct of the Festival, available both on the Site (as defined above) and at all entries in the Festival Area.
m. Third parties: individuals and legal entities other than Neversea, visitors or ticket buyers.
n. Festival area: any of the locations where the Festival takes place.
III. LEGAL RELATIONSHIP
3.1 These General Terms and Conditions (TCG) present the obligations arising from participation in the Festival and the relationships established between NEVERSEA and the Participants during the Festival. The Participants are required to respect them, and the application of the TCG is essential for ensuring the safety and comfort of the Festival.
3.2 The TCG must be read together with the Privacy and Cookies Policy. The TCG will be posted on both the www.NEVERSEA.com website and at the entrance of the Festival.
3.3 These TCG outline the rights and obligations arising from receiving an Order Confirmation, purchasing Products, and participating in the Festival and the relationships established between NEVERSEA and the Buyer and Participants.
3.4 By purchasing Products or participating in the Festival, Buyers of Products and Participants accept and agree to comply with:
- The TCG and any obligations and responsibilities associated with them. Any Buyer of a Product and Participant who violates the TCG may be liable for legal actions, refusal of entry to the Festival, and/or removal from the Festival premises.
- Security measures, notifications, requests, or announcements provided by the Police, Security Personnel, or agents representing any of the Associated Entities, including, without limitation, all instructions or announcements regarding access and security at the Festival.
- All national laws and regulations.
3.5 The Buyer and Participant agree to indemnify the Organizer for any damages, losses, liabilities, or harm that these parties may suffer or may incur as a result of the non-compliance with these TCG by the Buyer and Participant.
IV. TICKETS AND WRISTBANDS
4.1 Visitors are admitted to the Festival at the times and according to the conditions specified by the organizer in this regulation. By purchasing a valid Ticket each Participant acquires the right to participate in the Festival, having the obligation to know their rights and obligations within it.
TYPES OF TICKETS
4.2. Participation in the Festival shall be made by using one of the following types of Tickets:
A) Standard Passes (General Access) – grants the Authorized Participant access to the Festival for the entire duration of the Festival.
B) VIP Passes – grant the Authorized Participant access to the Festival for the entire duration of the Festival. Holders of VIP Passes benefit from access to a specially designed area with bars with premium beverage options. Access to the Festival for holders of VIP Passes is made through a special entrance.
Important! The access of people under 18 years old in the VIP area is strictly forbidden. Contractual Partners operating VIP platforms will be able to establish differentiated access conditions on the platform, depending on the services offered by the Partner and paid by the consumer.
C) One-day tickets – guarantees the Authorized Participant access to all the stages of the Festival on that day, starting with the opening time communicated by the Organizer and until the closing of the Festival on that day, and for the other days the Participant no longer has access to the Festival.
TYPES OF INVITATIONS
4.3 Participation in the Festival can also be made using one of the following types of invitations (which will be considered similar to Tickets):
A. Standard Invitations (General Access) – guarantees the Authorized Participant access to the Festival for the entire period of its development, starting from the first day from the opening time communicated by the Organizer and until the end of the Festival.
B. VIP Invitations – guarantees the Authorized Participant access to the Festival from the first day from the opening time communicated by the Organizer until the end of the Festival. Holders of VIP invitations have access to a specially designed area with bars with premium beverage options. Access to the Festival for VIP guest holders is through a special entrance.
Important! The access of people under 18 in the VIP area is strictly forbidden. Contractual Partners operating VIP platforms will be able to establish differentiated access conditions on the platform, depending on the services offered by the Partner and paid for by the consumer.
C. One-day invitations – guarantees the Authorized Participant access to all the stages of the Festival on that day, starting with the opening time communicated by the Organizer and until the following day at the closing time, the time at which the Ticket expires, and the Participant no longer has access to the Festival.
D. UNDER 25 SUBSCRIPTIONS - guarantee access to the Festival for the entire period of its duration to the Participant who meets the conditions of the "UNDER 25" program.
Products from the Under 25 Program are dedicated to and available only to people who meet the following conditions:
1.The person purchasing this subscription has not reached the age of 25 on the first day of the Festival;
2.Is enrolled in a form of education in Romania and can prove enrollment in a form of education in Romania by presenting a document attesting to this fact (booklet, certificate, etc.) and the identity card to be able to verify the person's name and age .
3.At the time of the festival, the buyer of the subscription will present himself at the point marked "Credentials", located within the festival, from where he will directly pick up his festival participation wristband by presenting his identity card and card or certificate proving his pupil/student status ( the certificate from which the Personal Numerical Code (CNP) will be deleted by any method that ensures the indecipherability of the CNP, for example erasing it with a marker).
4.If the owner of the purchased Under 25 season ticket cannot prove that he is eligible, he will pay the difference between the full price of the season ticket (which is 209 Euros for General Access) and the price paid for the season ticket within the promotion. Otherwise, access to the perimeter of the Festival will not be allowed.
5.These subscriptions are offered on a program basis and are subject to availability. Prices are displayed in the Tickets section of the website.
SERVICES AND ACCOMMODATION
4.4 The Organizer provides, through the website www.NEVERSEA.com, a range of products that include services and accommodations or various packages that will be offered in collaboration with our contractual partners. Additional information regarding the detailed conditions applicable to the purchase of these Services will be provided by our contractual Partners upon the purchase of the Services. Buyers of accommodation services must also comply with the rules and regulations of the purchased accommodation venue.
4.5. The buyer of the tickets/subscriptions has the obligation not to display online images to the tickets/subscriptions purchased. A Ticket/subscription ensures the access of a single person to the Festival.
4.6. It is strictly forbidden to sell or buy invitations.
4.7 We encourage individuals entering the Festival Area by invitations to donate money (in the designed places). Such amount will be used for charity.
4.8 Tickets provide access to only one person at the Festival.
4.9 The organizer reserves the right to modify the list of artists participating in the festival, both before and throughout the event of the Neversea Festival. Tickets purchased for participation in the entire event day as well as season tickets, give the buyer access to the festival perimeter and not to a specific show/artist.
4.10. Each location, within the scope of the festival, has a limit capacity and access may be temporarily restricted to meet the safety regulations in force.
4.11. Standard tickets/subscriptions can be modified into VIP tickets/subscriptions, with the payment of a price difference, within the limits of the available stocks.
4.12. In the case of the price of a ticket expressed in EURO, the reference exchange rate was set at 5.0000 RON as of August 8, 2023, at 08:52:24, of Banca Transilvania.
4.13 The Organizer reserves the right to change the exchange rate and the price of Tickets without the need for prior notification. Changing the ticket price does not apply to tickets already purchased at the time of the change.
PROHIBITIONS
4.14 It is strictly forbidden to transmit or post unique series of tickets and/or subscriptions on social networks or other such websites (eg Facebook, OLX, etc.).
4.15 Failure to comply with these provisions will result in the cancellation of invitations/tickets or season tickets sold and the prohibition of access to the festival of persons involved in this operation.
4.16 IMPORTANT! It is strictly forbidden to sell or buy invitations and it is not recommended to buy tickets or season tickets except through authorized ticket sales platforms (www.extasy.com or any other authorized platforms, called Contractual Partners).
THE ORGANIZER CANNOT GUARANTEE THE VALIDITY OF ANY TICKETS THAT ARE NOT PURCHASED THROUGH THESE CONTRACTUAL PARTNERS. IF ANY TICKET FRAUD IS DISCOVERED, THE ORGANIZER RESERVES THE RIGHT TO CANCEL THAT TICKET AT ANY TIME (even if the holder of a fraudulent ticket has been able to complete the check-in, edit, or transfer process).
THE ORGANIZER DRAWS DRAWING ABOUT THE FACT THAT A SERIES OF FRAUDS HAVE BEEN DISCOVERED WHICH HAVE TAKEN OFF THE SALE OF TICKETS THROUGH UNAUTHORIZED CHANNELS, AND THE CONSUMER ASSUMES IN THIS CASE THE RISK OF THE PURCHASE.
The organizer reserves the right to resort to legal means to sanction those who will be found to carry out such activities, as well as to cancel the respective invitations/tickets/subscriptions.
4.17 Purchasing tickets and/or subscriptions can be used for commercial purposes, such as for organizing promotional campaigns, offering tickets and/or subscriptions as prizes for competitions, etc. Only with the prior written consent of the Organizer. Failure to comply with this obligation will result in the cancellation of tickets and/or subscriptions used for commercial purposes and the persons responsible for repairing the damage thus created. At the same time, organizing promotional campaigns using the tickets and/or subscriptions to the Festival, without the prior written consent of the Organizer, constitutes a violation of the intellectual property regarding the NEVERSEA Brand.
CONTRACTUAL PARTNERS
4.18 Tickets are not sold to Authorized Participants directly by Neversea company, and their payment is not processed directly by Neversea. The ticket authorizing the participation in the relevant festival is sold to the Buyer by the In-Town platform, Entertix platform, or other Contracting Partners (as this right is transferred by Neversea). All payments are made through the Contracting Partners. The organizer guarantees only the validity of the tickets sold through the networks of these Contracting Partners.
4.19 Additional information regarding the detailed conditions applicable to the purchase of Tickets online or in physical format will be provided by our Contracting Partners when purchasing the goods.
4.20 Our Contractual partners sell Tickets at fixed locations, on the ticket purchase interfaces online.
4.21 The Buyer / Consumer will receive information from the Contracting Partners especially regarding the following aspects: taxes and commissions applied to the price established by Neversea, payment, and methods of making the payment, invoicing, data processing of the Buyer / Consumer and possibilities of repayment, to the extent in which they exist.
4.22 The tickets purchased online from the Contracting Partners (eTickets) are sent to you as a PDF attached to an e-mail or a QR code în the account of the Consumer which each Participant is obliged to print and bring with him to the event, or to present the ticket in electronic format (on the phone, tablet or other electronic devices that allow this) when checking-in on-site. Most of the clients of the Contracting Partners receive the PDF tickets or QR codes within 3-5 minutes after the payment is successfully completed. If your ticket did not arrive by email after 24 hours after placing the order you have the obligation to contact the platform form which you purchased the ticket and to solve this problem within 10 days from the purchase of the ticket, but at the latest one day before the start of the Festival. Neversea is not responsible for this kind of situation, and without a valid ticket, it will not be allowed access to the Festival.
OTHER TAXES AND SERVICES RELATED TO TICKETS
4.22.1. The final price paid by the Buyer will consist of the base price of the ticket and in plus it will also include the administration and processing fees, the Red Cross stamp fee, the fees for the collective management bodies.
4.22.2 Neversea is not responsible for the administration and processing fees that may differ depending on the platform from which the tickets is purchased and the Contractual Partners from which the consumer/buyer purchases the good. NEVERSEA is not responsible for the extra services offered by the Contractual Partners.
RISK FREE
4.23.1 The additional Risk Free service is offered by NEVERSEA. The company undertakes to return the equivalent value of the access ticket to the buyer, in case of:
i) requesting it within the term provided in art. 4.23.2 and
ii) in case of non-appearance at the event and
iii) to the extent that the buyer has opted for this service and paid the related fees, under the following conditions:
4.23.2 The buyer can request at any time the return of the equivalent value of the purchased Risk Free ticket, but not later than 14 days before the start of the event.
4.23.3 NEVERSEA undertakes to return EXCLUSIVELY the value of the ticket, without the Risk Free fee (established by the organiser in the range of 10-25 Euro) within a maximum of 30 days from the time of the request, if the request was made on time.
4.24 With the exception of the situation provided at art. 4.23, the money spent for Tickets purchased for this event shall not be returned, as the purchase of tickets to shows is exempted from the right of withdrawal regulated by OUG 34/2014. If the NEVERSEA Festival scheduled for July 4-7, 2023 is postponed or canceled due to circumstances created by the coronavirus pandemic or other external events that are not within the will of the Organizer and makes it impossible to conduct the event under normal conditions or capacity, the Organizer can not be held responsible for this, but the tickets purchased will be valid for the rescheduled edition of the Festival. 4.28 The Organizer shall not be liable for the loss or theft of the Ticket and / or the pass. The Organizer is not required to refund the amount of money or to replace the Ticket and / or the pass in case of loss or theft of the Ticket and / or the pass.
4.25. The Organizer shall not be liable for the loss or theft of the Ticket and / or the pass. The Organizer is not required to refund the amount of money or to replace the Ticket and / or the pass in case of loss or theft of the Ticket and / or the pass.
4.26. The Client expressly gives his consent for the Organizer to request and process the Buyer's home or residence address in order to send the festival access bracelet directly to the indicated address, in order to ensure in a more pleasant and efficient way access to the Festival. The Organizer reserves the right to offer this option to Buyers for a fee, as an alternative to the option of picking up the wristband at the location announced by the Organizer on the eve of or during the Festival. If this service will be available, the Organizer will complete this section.
4.27. REFERRAL CAMPAIGN
4.27.1. Registration for the campaign is automatically done for any person who has purchased at least one ticket or subscription for the NEVERSEA Festival 2024, as follows:
- If the Participant has purchased a ticket or a subscription to the NEVERSEA Festival, they will automatically receive an email to the address from which the purchase was made, containing a unique code.
- The unique code is valid until 21.06.2024.
- The unique code offers a €10 discount on the full price displayed on the website for subscriptions in the GENERAL ACCESS - 4-day category.
- The unique code can only be used for purchasing subscriptions from the GENERAL ACCESS category - 4 days starting from the 24th of April, 2024 (for clarity, the campaign does not apply to products such as Under 25, Friendship Pack, or similar).
- The unique code can be used for a maximum of 10 orders (which can include multiple products purchased per order). Regardless of the number of subscriptions purchased per order, the Participant will receive the equivalent value in the form of top-up for a maximum of 10 products (subscriptions) purchased.
- For each of the 10 subscriptions purchased, the Participant will receive a voucher worth 20 euros for each subscription. This voucher in the form of top-up can be used to purchase products at the NEVERSEA 2024 Festival by bracelet payment.
4.27.2. Amounts will be loaded onto the Participant's bracelet only after the purchase of the products has been made and the payment has been received by the Organizer. The loading of the amount due to the Participant on the bracelet will take place until 03.07.2024.
4.27.3. The maximum amount a Participant can win through these referrals is 200 euros in the form of top-up.
4.27.4. The Participant is obliged to use this amount in full at the NEVERSEA Festival 2024 edition, as the amounts cannot be reported for future editions of the Festival and cannot be withdrawn at the end of the event (in full or in part). Thus, any amounts obtained by the Participant in the campaign that remain unused will not be refunded at the end of the Event through online Refund or at the location. In the event that for any reason the NEVERSEA Festival will not take place in 2024, the Participant will not be entitled to the payment equivalent in lei of the value of the amounts won or to any other form of compensation.
4.27.5. The cash equivalent of the voucher obtained in this Campaign cannot be provided, and these prizes cannot be exchanged.
4.27.6. From the moment the amounts are loaded onto the Participant's bracelet, the Organizer is released from any obligation to the Participant.
V. CHECK-IN OBLIGATION
5.1 In order to be granted access to the Festival Area, the holder of a valid access Ticket has the obligation to make the check-in for the purchased Ticket. The Ticket buyer can check in using two options: online or on-site (at the location).
5.2 The Check-in can be done for a fee on-site (at the entrance of the Festival Perimeter) or free of charge under certain conditions set out the present TCG in the online environment (on the website www.neversea.com or through the Neversea application).
5.3 On-site check-in (at the location of the event)
5.3.1 The on-site check-in will be carried out by the Contracting Partners of the organizer, who use the infrastructure and their own staff.
5.3.1.1 !!!Attention: On-site check-in will be possible every day of the festival in the time interval communicated by the Organizer.
5.3.2 The on-site check-in will be done in all situations for a fee at the Ticketing point, where they will get the bracelet after presenting the ticket. The fee for the on-site check-in service is EUR 25, and is paid at the time the buyer presents himself with the original identity document.
5.3.3. Attention!!! The scanning of the identity document (identity card / passport) is done only partially, being collected only data consisting of: name, first name, sex, country / place of origin, date of birth, nationality, and photo on the identity document, without the retention of data such as: personal numeric code, serial number and bulletin number or any other sensitive data. For more details on the personal data that are processed by the Organizer please read our Privacy Policy.
5.3.4. If the Ticket holder does not wish to have his identity document scanned, an operator will record the data provided by the person concerned, based on the identity document originally present on the spot.
5.3.5. Each valid Ticket holder, who checked in and showed up at the Festival Zone entrance, receives a wristband (whose colour is according to the type of the purchased Ticket) to which the data collected in the process are attached, check-in. After performing the process of changing the Ticket with a Wristband, Wristband will confer the rights and obligations provided by the Ticket.
5.3.6. NEVERSEA will register the Visitor’s wristband, during the entrance procedure, provided that the Visitor has validly checked the Ticket.
5.3.7. Wristbands are non-transmissible.
5.3.8 Visitors have the obligation to wear the Wristbands, for the duration of their validity, on the wrist or, in exceptional and well-justified cases, in another visible place, provided that the Wristband cannot be removed without being damaged. The festival organisers can inspect the Wristbands at the entrance, at the exit and throughout the entire scope of the Festival, for the entire duration of the Festival.
5.3.9. The visitor is fully responsible for any damage or loss of the Wristband.
5.3.10. Damaged bracelets, which have been resealed or cut, whose locking system has been opened, those with a diameter larger than the wrist or in which they have intervened, are NOT valid, and the organisers reserve the right to retain them in this way, to deny people access to the festival and to claim the situation of the competent authorities.
5.3.11. NEVERSEA will not replace the damaged or lost Wristbands unless the Participant can prove that proof of purchase, of the ticket, correlated with that Wristband legally. Participants who cannot make this proof lose their right to be in the Festival Area, being excluded from it.
5.3.12. In the event of loss, deterioration of any kind of the Wristband, the Participant is obliged to purchase a new Ticket for that day if he wishes to remain within the scope of the Festival.
5.3.13. If the Wristband appears to have been fraudulently damaged, the Organizer has the right, in addition to the rights provided in art. 5.3.9, to oblige the Participant to purchase a one-day Ticket, regardless of whether the Participant can prove the purchase of a ticket legally and regardless of whether or not he wishes to remain in the Festival Area. This right can be exercised in a discretionary manner, and depending on the availability of tickets for that Day.
5.3.14. If, upon access to the Festival Area, the Ticket holder is suspected of illegally acquiring the Ticket, NEVERSEA expressly reserves the right to request the Ticket holder to present evidence (documents and / or certificates) to verify the legal acquisition or acquisition to the Ticket, as well as the right to evaluate whether they are valid and compliant, and the absence of a satisfactory document or certificate, it reserves the right to invalidate the Ticket without any obligation to reimburse the purchase price and to refuse the entry to the respective person in the Festival Area.
5.4. Check-in online
5.4.1. The Online Check-in process the registration / assignment of a valid ticket in an account created by the Visitor, through the site or the NEVERSEA application and the provision of personal data request for this purpose. The online check-in process is free only in the first 30 days from the purchase of the ticket, after which a fee of 15 EURO will be charged. NEVERSEA encourages all Buyers to check in online at the time of purchase of the ticket to avoid paying additional fees and to ensure smooth access to the festival. Payment of the online check-in fee will be made through secure payment platforms.
5.4.2. The 30 days of free online Check-in are calculated starting with the day the subscription was purchased.
For example: if the customer purchased a subscription on 31.10, he has the opportunity to check In Online for free until including 29.11.
Online check-in for tickets purchased from the office environment – Partners
5.4.3 When performing the online check-in for tickets purchased offline - from one of the Festival's partners, the ticket holder has the option to scan the barcode directly with the phone or enter it manually, selecting the option Check In with a Valid Ticket.
5.4.4 If, after the check-in, the ticket holder cannot reach the festival, he has the option to transfer the ticket to another person, using the "Edit" button to delete the initial Check-In. The transfer is made by filling in the data of the person who will receive the ticket. In this situation, the original owner assumes the correctness of the data entered and waives any right to the transferred ticket. If the ticket is transferred after the period of 30 days from the purchase of the ticket, the Check-In can be carried out by the new user of the ticket after paying a fee of 15 Euro.
Check-in Online for tickets purchased online
5.4.5 To carry out online check-in, the holder of a ticket must create an account on the NEVERSEA website/app (Check-in and Top-up Online area), entering the email address and a password. To create the account, the ticket holder must use the same email address that they used when purchasing the ticket(s).
5.4.6 After successfully completing the data, the user will receive an e-mail to the entered address, in order to validate his account. After validating the account, the user must log in to the Online Top Up and Check-in platform. After successfully logging into the Online Check-in and Top Up platform, the user will be shown all the tickets he has purchased. The user will have to select the ticket for which he is going to perform the Online Check-in.
5.4.7 The user can check-in for free in the first 30 days after purchasing the ticket.
5.4.8 In the situation where the User is no longer in the free period (the first 30 days after purchasing the ticket), in order to perform the Check-in, he will have to pay the equivalent of 15 Euros. If a user has purchased several tickets, he will have to pay the fee of 15 Euros, for each individual ticket.
5.4.9 After selecting the ticket, the user must upload a photo (bulletin type) and fill in the following identification data: name, surname, phone number, gender, date of birth, country and nationality.
5.4.10 Users who are not yet 18 years old are required to download and complete the Parental Consent form.
5.4.11 At the time of Online Check-in, the Visitor is solely responsible for the correctness of the data entered. The organizer has the right to check on the spot whether the data entered by the visitor correspond to the data on his identity card.
5.4.12 At the latest at the time of the Online Check-in, the User acknowledges and agrees with the Terms and Conditions of the Festival, displayed on the website www.NEVERSEA.com.
5.4.13 If the user has purchased several tickets and wants to check in for the other tickets as well, he can do so by entering the data of the people who will use the tickets for each ticket separately. The holder of the group of tickets is directly and solely responsible for the correctness of the data entered and will obtain consent from each person for whom they check in that they have read, understood and agree to the NEVERSEA Terms and Conditions and regarding the Privacy Policy.
5.4.14 If, after completing the Online Check-In, the user wishes to modify the entered data, he can access the "EDIT" option for free. Making a new Check-In is free within 30 days of purchasing the ticket, after which a fee of 15 Euro will be applied.
VI. TRANSFER POLICY ON A TICKET
6.A TRANSFER OF A TICKET WITHOUT CHECK ONLINE
6.1 Check-In is free in the first 30 days after its purchase. After that, the user must pay the 15 Euro check-in fee. Both within the 30 days and after this term, the transfer is free an unlimited number of times. If the new owner of the ticket wants to perform the Check-in on the ticket after 30 days from the purchase, he will have to pay the 15 Euro fee.
6.2. In order to make the Ticket Transfer, the holder will have to fill in the data of the person who will receive the ticket (name, surname, email, telephone, locality).
6.3. The holder of the ticket is OBLIGED to ensure that the Ticket (either in physical or electronic format) reaches the possession of the person to whom it wishes to transfer it. This will be achieved through a separate action, which assumes that the initial owner will send the ticket he / she has:
if the ticket was purchased online – the original owner redirects the email containing the PDF with the ticket to the email address he / she completed when he / she chose the transfer option.
if the ticket was purchased in physical format – the original owner will send or hand in personally the ticket he wishes to transfer to the person to be received.
6.4. The new Owner must ensure that, in addition to the notification email, he also receives the Effective Ticket – either in electronic form by email or in physical format. Access to the event will be based on an identity document and the ticket with a valid bar code.
6.5. The new owner will have to follow all the steps for the online check-in for the transferred ticket.
6.6. For information and support, the user can send an email to [email protected].
6.7. After successfully completing the online check-in, the user is presented at the Festival, at the Online Check-in tent, together with the ticket (in physical format or on the phone) and with a valid photo ID (book) identity card, passport.
6.B TRANSFER / EDIT OF A ONLINE CHECK-IN TICKET
6.1 A ticket that has completed Online Check-in can be modified for free in the first 30 days using the "Edit" button. After 30 days from the purchase, if the initial Check-In is deleted, the user must pay the 15 Euro fee for a new Check-In. Both within the 30 days and after this term, the transfer is free an unlimited number of times.
6.2 To carry out the transfer, the ticket holder must log in to the account he created during Online Check-in, and select the Edit option. After selecting this option, the initial Check In is deleted. The ticket holder now has 2 options: making a new Check In or Transferring the ticket.
6.3 Once the holder chooses to transfer the ticket to another person, he accepts and undertakes to waive all rights he had in the ticket.
6.4 For information and support, the user can send an email to [email protected].
6.5 After successfully completing the online check-in, the user presents himself at the Festival, at the Online Check-in tent, together with the ticket (in physical format or on the phone) and with a valid photo ID (card identity card, passport).
6.6 A ticket that has both Online Check In and Online Top Up cannot be edited or transferred!
VII. ONLINE TOP-UP
7.1 Online Top Up is a service provided by the festival to users and involves the action through which a user who has validly made their online Check-in can upload their ticket by online payment, and that amount will be transferred to their festival Wristband.
7.2. Online TOP UP can only be made with cards with activated 3D Secure.
Pre-Festival Online Top Up – for users who have already made their Check-in
7.3. Top Up Online is a service offered by the Festival to users, and involves the action by which a user, who has made the online check-in on a ticket and a 3D Secure bank card activated.
7.4. For performing their online top-up, the festival goer has to complete the following steps:
a) After successfully completing their Online Check-in, the user will have the option to deposit money on their ticket, by selecting the TOP UP Service.
b) The user has to fill into the “Deposit on your ticket” field the amount of money they wish to deposit on their ticket:
• Minimum 50 lei/ transaction
• Maximum 5000 / transaction
• Maximum 10000 total top-up
c) After entering the amount the user wishes to deposit on their Wristband, they have to select the deposit button.
d) The user will be transferred to a secure payment page, where they will have to enter the card data and the ticket, but also the amount of money that will be activated.
e) After successfully making the payment, the user will be able to view the total amount deposited on the ticket, but also the amount of money that will be activated.
7.5 After completing the online Top Up, the amount of money on the Wristband will have to be activated at any of the traders inside the Festival or at Credit Points, by pressing key 7 on the SOP.
7.6 After activating the top up, the User can spend the money in the festival, at any time, during the entire period of the festival.
7.7 If the user has spent all his money, he can repeat the same steps described above to reload his Wristband or move to any loading point – credit Point inside the Festival.
7.8 During the festival, the user has the option of auto-top up. If this option is active, when the credit gets below 100 lei, the user’s festival account is automatically loaded with another 100 lei. Upon successful completion of the transaction, the user will receive a confirmation email.
Top Up Online during the festival – for users without Check-In Online
7.9 A festival goer who has not checked in online, can benefit from the Top Up Online service, if he creates an account in the NEVERSEA application / site, using the same email address from which he purchased the ticket. When creating the account from the email address from which the ticket was purchased, the data for the online check-in will be automatically filled with the data that the festival has provided at the check-in at the location.
7.10 After completing these steps, the user will be able to top up online, following the steps described above.
VIII. GENERAL RULES FOR ACCESS TO THE FESTIVAL
8.1 Entrance to the Festival is possible only through the established places and times, exclusively for the authorized Participants.
8.2 Access to the Festival Area is made only at the specially arranged entrances, in compliance with the procedures for registering the purchased Tickets, the check-in and access rules, provided by the present TCG.
8.3 Access to the Festival Area will be made according to the type of ticket purchased.
8.4 In order to reduce the congestion created in the access zone, as well as the discomfort of the participants, two entries per day will be allowed to the festival.
8.5 The participants have the obligation that, besides the Ticket, they have identity papers on them.
8.6 At the request of the security team or representatives of the Organizer or other competent bodies or authorities, the Participant has the obligation to present the access documents and identity documents.
8.7 The present TCG will be displayed in a visible place at the entrance to the festival and in other public areas within the festival.
8.8 In order to ensure the safe running of the Festival, Neversea reserves the right to restrict the type of objectives and devices that may be brought to the Festival area.
Therefore, it is forbidden to enter the Festival with the following objects:
• Drugs
• Bottles (including perfume or deodorant bottles);
• Cosmetic products (beach cream is allowed);
• Backpacks or bags larger than 29cm x 21cm x 12 cm ;
• Beverage cans;
• Canned ;
• Fireworks;
• Lasers;
• Sprays;
• Banners supported by sticks;
• Chairs;
• Knives, weapons, blunt objects;
• Chains;
• Pyrotechnic articles;
• Food or drink;
• Animals;
• Umbrellas (in case of rain it is recommended to use pilgrims);
• Flammable or explosive materials;
• Professional cameras or videos, including any type of DSLR camera or removable lens;
• Any kind of objects that may injure other Participants.
This list is not exhaustive, as the organizer has the right to prohibit access to the festival insofar as the object owned by the participant could endanger the safety of other participants or would present a danger to the safe conduct of the event.
8.8.1 Access is allowed with:
• Compact cameras;
• Lighters;
• GoPro Cameras;
• Selfie sticks (small in size and made of light material);
• External batteries
8.8.2 Access with: prescription medicines, insulin, drops - medical use, asthma inhaler spray is allowed only if they are accompanied by a medical letter or any other document replacing it and in the maximum recommended daily amount.
8.9 Due to the very strict rules regarding the prohibited objects, the persons responsible for security and monitoring of the Festival will thoroughly search each Participant and any prohibited objects discovered after the verification will be stopped at the gate, without the Organizer assuming responsibility for them.
8.10 All Participants are advised to consult the list of prohibited objects and not to hold such objects in the Festival.
8.11 Regarding the lost objects, the Organizer will arrange a special space where such objects can be brought and from which each owner can recover his goods within 72 hours, but not later than the first day after the Festival ends – time 10:00 AM.
8.12 The organizer has the possibility, but not the obligation, to photograph the lost objects and to expose them on social networks, as the case may be, insofar as this action would not violate the legal norms regarding the protection of personal data.
8.13 After the first day after the end of the Festival, at 10:00 AM, all unclaimed items will be handed over to their issuers (for example: identity card, birth certificate, etc. to the attention of the Municipal Police; bank cards to the issuing bank’s attention). Objects without identifiable issuer, regardless of value, will be donated for charitable purposes, as far as possible and depending on the nature of the objects.
8.14 The Organizer is not responsible for the goods of the Participants or for any damage caused to them.
8.15 Entrance by car, rollers, skateboards, bicycles, hoverboards and other similar goods is forbidden in the Festival Area.
8.16 For the convenience of the participants, the organizer reserves the right to temporarily stop access to certain areas, if he considers that the areas have reached their maximum authorized capacity.
IX. MINORS AND PERSONS WITH DISABILITIES
9.1 The consumption of alcoholic beverages, cigarettes and drugs is forbidden to minors.
9.2 Minors will receive Wristbands of a different color, which will allow them to be easier to identify.
9.3 Minors under 7 years old have free access to the Festival, in the company of a parent. At the request of the persons responsible for security and monitoring, as well as of the representatives of the Organizer, the attendant is obliged to present documents (student card, passport or any other document containing the minor’s picture) that attest the minor’s age.
9.4. Attention! The access of minors under the age of 7 is allowed only in the company of a parent and is recommended to be done by 19:00.
9.4.1 The access of minors between 7-14 years will be made only on the basis of a valid Ticket and only in the company of a parent.
9.4.2 A parent may accompany a single minor under the age of 14 years.
9.5 The access of minors between 14-18 years old will be made only on the basis of valid Ticket, the ID and the parental consent.
9.6.1 An adult is required to assume responsibility for a minor and is required to complete and sign the “Declaration of Commitment” available at neversea.com/parentalagreement, without which the child will not be allowed to enter the Festival Area, regardless of whether or not he has an attendant.
9.6.2 The responsible person will provide in the commitment statement contact details to which he can be contacted in emergency cases.
9.6.3 The Organizer assumes no responsibility regarding the verification of signatures, respectively the way of signing the declarations, these aspects remaining in the burden / responsibility of the persons presenting the statements.
9.7 In some areas of the Festival, the access of minors under 18 is strictly forbidden (for example: VIP area).
9.8 Due to the very loud noise produced during the Festival, the Organizer does not recommend the presence of children under 7 years old at the Festival.
9.9 Minors under 4 years old must wear antiphonal headphones.
9.10 Exceptional situations when discounts / gratuities are granted to a certain category of minors or other Participants, will be reported on the site (eg e-Tickets), and are sent to you as an attached PDF in an email that each Participant has the obligation to print it out and bring it with you to the event, or present the ticket in electronic format (on your phone, tablet or other electronic devices that allow this) when you check in at the location.
Most Contracting Partner customers receive PDF tickets within approximately 3-5 minutes after payment is successfully completed. If your ticket did not arrive by email within 24 hours of placing your order, you must contact the platform from which you purchased the ticket and resolve this issue within 510 days of purchasing the ticket, but no later than one day in advance. from the beginning of the Festival. NEVERSEA is not responsible in any way for this kind of situation, and in the absence of a ticket, it will not be possible to be allowed access to the Festival.
9.11 In case of individuals with disabilities classified into a disability category, they and their companions (if the need for a companion has been established by an evaluation committee and can be proven by a document issued by a competent authority or has been included in the disability registration certificate), benefit from the following facilities within the limit of 150 passes for the 4 days of the festival:
a) Children with disabilities and their established companions benefit from a free pass for the 4 days of the festival.
b) Adults with severe disabilities and their established companions benefit from a free pass for the 4 days of the festival.
c) Adults with moderate disabilities benefit from a free pass for the 4 days of the festival.
9.12 To benefit from the free passes, adults with disabilities (or in the case of minors, their legal representatives) must send a request expressing their desire to participate in the festival and a self-declaration indicating their disability status to the address [email protected]. In the case of requesting a pass for a companion, the Organizer may request additional documents to prove that the companion has been established according to the law. If individuals with disabilities are granted a pass for the 4 days of the festival, they will receive an email confirmation from the Organizer. These individuals are subsequently required to present their original disability classification certificate and identification card for verification at the designated access point mentioned in the confirmation email.
9.13 The free access of persons with special needs is made only on the basis of the identity document, the certificate of inclusion in the degree of disability and the confirmation received by email from the Organizer.
9.14 Incomplete application and / or requests sent to other email addresses will not be considered.
9.15 The Organizer reserves the right to refuse access to the festival for persons with disabilities who do not present these documents in the original, as well as if the representatives of the Organizer have justified doubts about the validity or authenticity of the presented documents.
9.16 !!! The registration period to be able to benefit from the gratuity for the 2024 edition, provided for in art. 9.11 is 01.10.2023 - 31.02.2024 by sending an email to [email protected]. All applications sent outside this period will not be considered.
9.17 Taking into account that this facility can be granted only within a limited number of places, taking into account the total capacity of the Festival as well as the safety and security norms, as provided in art. 9.11, free of charge will be granted depending on the order of receipt of applications.
9.18 At the time and when the number of 150 applications that meet the conditions specified above is reached, the Organizer will show in the present TCG that the maximum number of free tickets granted for persons with disabilities has been reached, and since that time The organizer will no longer will respond to requests addressed in this regard.
9.19 People with serious disabilities are always obliged to come to the Festival for personal safety reasons.
9.20 The organizer recommends that all minors and persons with disabilities come to the Festival.
9.21 The Organizer will not be held responsible for any incident or accident concerning minors or persons with disabilities. The entire responsibility for them belongs to minors / persons with disabilities and / or parents / legal representative or caregiver. The organizer draws the attention of the parents / legal representative or persons exercising parental authority to the fact that they have the obligation to supervise the minor and will be held liable for any damage resulting form non-compliance with this obligation.
9.22 In the attention of people with locomotor problems, who use a wheelchair for traveling: only in certain areas of the Festival are provided entrances with wheelchair facilities, these being marked on the Festival map.
X. BEHAVIOR DURING THE FESTIVAL
10.1 In the Festival Areas, visitors have the obligation to refrain form all actions, statements or behavior that may endanger the life, health or physical integrity of other persons or which may violate their personal rights.
10.2 Any form of economic, commercial or advertising activity in the Festival Area – including in the area in front of the Festival gates – is prohibited without the prior written permission of Neversea. If the Organizers find that such activities are carried out within the scope of the festival, they reserve the right to remove the persons concerned and to prohibit their access of the festival.
10.3 The sale of alcoholic beverages must comply with the provisions of the law, and so such drinks may be offered to minors under the age of 18 and to persons who are intoxicated by any seller within the Festival. The organizer’s Business Partners will serve drinks (soft drinks or alcohol) exclusively in open containers (aluminum or plastic).
10.4 The use of substances qualified as drugs is banned in the festival area and is punishable by law. The organizer reserves the right to cut and deactivate the wristband of the participant who violates this provision, to remove it from the festival premises and to no longer allow it access, requesting the intervention of the competent authorities..
10.5 Neversea reserves the right to introduce a system at the Festival where alcohol can be offered to the Visitors only if the Visitor concerned presents a certifications or an act stating that he has the right to consume alcohol (e.g the identity card certifying his age).
10.6 Any demonstration of any kind, not related to the Festival organized by Neversea, regardless of the number of participants, is prohibited, unless Neversea has given prior written approval in this regard. This approval is granted by Neversea at his free choice, based on the prior request of the organizer of the respective demonstration. If an approval is obtained, the participants are obliged to comply with the present TCG and to behave in a way that does not disturb, prevent, limit or make the entertainment of other ability to exit the Festival area, as well as the use of Services and / or Products by other Visitors/Merchants.
10.7 Neversea has the right to terminate the demonstration (both those authorized in accordance with the above and those not expressly authorized). Without giving a reason in this regard Neversea has the right to determine the conditions of the demonstrations, in particular the number of participants, their location and duration, at their free choice. If Neversea declares the conclusion of a particular demonstration, participants are obliged to immediately stop the demonstration. If Neversea sets conditions for an authorized or recognized demonstration as described above, participants are required to fully comply with these conditions.
10.8 In the Festival Area, authorized and appropriately qualified employees of Neversea or its Contracting Partners, as well as the employees or partners of the Partners, will ensure the application of the rules of conduct and safety. Visitors are expressly committed, by virtue of their participation in the respective Festival, that they will fully cooperate with these persons within the limits of the law and will respect their instructions during the Festival in case of emergency or if other significant circumstances (e.g for reasons of public health) justifies it.
10.9 The Festival can use both Free Services and Products and Services and Products for which payment is received. Visitors are obliged to pay all the Services and Products for which payment is received and assume the responsibility for the immediate payment of all prices and purchase fees due.
10.10 Visitors will make the payment of the Products and Services for which payment is received using the payment methods offered by Neversea or the Contracting Partners. If Neversea so decides in relation to any area of the Festival, all prices and purchase fees will be payable exclusively by the methods designated by Neversea, instead of cash.
XI. VIDEO SUPERVISION AND PROCESSING OF PERSONAL DATA
11.1 For security reasons, the Festival Area is supervised with video cameras by the Contracting Partners of Neversea. The processing of your personal data taken over the surveillance video cameras takes place whenever you are in the Festival, and by participating at this Festival the Participant explicitly gives his consent for this processing. Also, the concerts as well as the entire festival can be video recorded or photographed by our contractual partners, for marketing and advertising purposes, as mentioned in Chapter XV.
11.2 The categories of the personal data processed, the means, the purposes of the processing, as well as the entire policy of Neversea regarding the processing of personal data are found in the Privacy Policy of the Festival Neversea 2024 available in the separate section Privacy Policy.
11.3 According to the EU Regulation 679/2016 (GDPR) individuals can exercise the following rights: the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object to processing, the rights in relation to automated decision making and profiling.
11.4 For the exercise of these rights you can address a written request to NEVERSEA SRL, dated and signed at [email protected].
11.5 In case you consider that your personal data are processed differently than in accordance with the applicable law, please contact us at the e-mail address – [email protected] or you may also contact the National Supervisory Authority for the Processing of Personal Data Personal (ANSPDCP) at www.dataprotection.ro.
11.6 For more details regarding the processing of personal data, we encourage you to read our Privacy Policy on the www.neversea.com website.
XII. PRODUCTS AND METHOD OF PAYMENT
12.1 In the Festival Area there will be points from which the Participants may buy the Products and Services made available by the Organizer or by its Contractual Partners.
12.2 In the Festival Area, participants are required to use only the methods and payment instruments established by the Organizer.
12.3 The method of payment for the Products and Services offered in the Festival Area are the multi-use vouchers used through payment devices (RFID) provided by to Neversea, Raiffeisen Bank and MasterCard through the Festipay service, respectively the Bracelet.
12.4 Upon entering the Festival Area, each Participant will receive for access purposes a Bracelet (with the integrated payment system) with which the Participant can purchase the Products and Services available with in the Festival. In the Festival Area payments in cash are strictly forbidden, except for the Credit Points areas previously established by the Organizer.
12.5 These payments instruments are considered as MPVs (multi-purpose vouchers), as defined by the European Commission, due to the fact that in exchange for Credit Points on the Payment instrument, the Participant may purchase services / products that have different VAT rates, in this case, the VAT collection is made when using the credit points. At the same time, the issuance of fiscal voucher and / or an invoice for the purchased Product / Service is in the responsibility of the merchants, our Contractual Partners. If a Participant wants a tax invoice for the Products / Services purchased during the Festival , he / she has the obligation to keep all the tax receipts from each trader (Contractual Partner) in order to then request the subsequent tax invoice from the respective Contracting Partners.
12.6 The Organizer has the option to provide the visitors with the proof that the transaction (deposit or withdrawal of funds) was made.
12.7 The procedure regarding transactions in the electronic system during the Festival is as follows:
a) Upon entering the Festival Area and after obtaining the Bracelet we recommended that each Participant goes directly to one of the 25 credit Points to load their Bracelet with credit points.
b) The bracelet will be the only payment method within the Festival.
c) The conversion for this MPV (multi-purpose voucher) is 1 Leu = 1 credit point.
d) For each top-up, the Organizer has the possibility, but not the obligation, to hand to the Participant a proof for the amount deposited on the Bracelet.
e) Damaged bracelets can be disabled and replaced with other bracelets at the Help Desk – Credit Point, located in the Festival Area (near The Temple Stage) for the entire duration of the Festival, taking into account Art. 5.3.11.
f) After obtaining a new Bracelet form the Help Desk – Credit Point, the amount held by the Participant on the damaged Bracelet will be transferred to the new Bracelet.
g) The participants have the opportunity to load their bracelet as many times as they wish, but each top-up must have a minimum amount of 1 leu.
h) The participant has the right and the opportunity to check the amount available on the Bracelet at any Contract Partner in the Festival Area or at any Credit point.
i) Bracelet loading / reloading can be done either by cash by cash, via bank card or through the www.neversea.com platform (for bank cards issued under the Visa, Visa Electron, Mastercard, Maestro issued by any bank in the world), according to the Chapter “Check-in and Top Up Online” of these T&Cs.
j) In case of bracelet uploads / reloads through the Site, the Participant assumes full responsibility for the card data entered in the platform.
k) At the first payment made with the bank card, the security code 3D Secure will be requested. If the firs payment is authorized, the subsequent payments can be made without the 3D Secure security code.
12.8 The online shop https: //www.neversea.com uses the Raiffeisen Bank – EuPlatesc services for online transactions.
12.9 The online payment with your personal or company card can be made under full security conditions. The cards accepted for payment are VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have CVV2/ CVC 2 codes).
12.10 Payment is based on a secure online transaction processing system that offers confidentiality, security and simplicity in the purchase of products and services over the Internet. The processing of the card data is done exclusively through the bank.
12.11 The online store https: //www.neversea.com does bot request and does not store any details regarding your card.
12.12 IMPORTANT!! There is no commission for bank card payments!
12.13 Purchase of Products / Services form Traders (Contractual Partners)
a) The Participant chooses the desired Product and then the respective Contracting Partner checks the credit amount in the POS.
b) Each Participant has the obligation to verify the amount introduced by the contracting Partner in the POS and after the verification the Participant will reach the chip on the Bracelet the POS for making the payment – contactless card-reader terminal.
c) The Contracting Partners will have obligation to issue tax receipts to the Participants clients (and invoices, at the Participant’s request).
XIII. REFUND - Refund of the money left unspent on the Wristband, at the end of the Festival.
13.1 The REFUND process represents the action whereby a Participant recovers his remaining money from the bracelet, under the conditions imposed by the Festival are met.
13.2 The unused amounts on the RFID bracelet can be exchanged for money, through the process called REFUND, if all the conditions imposed by the Festival are met.
13.3 Refund can be done in 2 different ways:
A. Refund on site
13.4.1 Refund the remaining amounts at any of the Credit points from the festival, anytime during the festival period, but not later than the date and time subsequently announced by the Organizer. Any request coming after this date and time expressly indicated, will not be taken it on consideration by the Organizer. In this situation, the Organizer cannot be held guilty for not restoring the amount to the participant, being the exclusive duty and obligation of the Participant to respect the date and time until he can make the request for the refund of the unspent money on the bracelet. IF the Participant does not make the request within this time limit, he/she is the only one responsible for the non-refund of the money, the Organizer being free of any responsibility for this non-compliance. IN THIS SENSE, WE RECOMMEND THE FESTIVALS TO REQUEST THE REFUND AT THE LATEST WHEN THEY LEAVE THE FESTIVAL IN THEIR LAST DAYS OF PARTICIPATION.
13.4.2 The amount refunded is the entire amount remaining on the RFID wristband (including the money resulting from online transactions).
13.4.3 In order to carry out the Refund, the Participant must wear the bracelet on his wrist and must ensure that it does not show any traces of compromise (except the cases agreed by the Organizer and presented in this Regulation).
B. Refund online
13.5.1 The online refund process refers to the return of the amounts that come ONLY form online transactions. The refund will be made on request, by completing a form by the Participant. The refund will be made in approximately 14 days after the form is completed, directly on the card on which it was made the online upload transaction.
13.5.2 The participants are obliged to correctly complete the form and to verify the data completed.
13.5.3 The Organizer is not responsible for the refund if some of the information is not valid.
13.5.4 For the online refund of unused amounts, a commission of 5 RON is charged – processing fee, automatically withdrawn from the festival account.
13.5.5 The Refund Form can be completed until the date subsequently announced by the Organizer. Any request received after this date will not be considered by the Organizer. In this situation, the Organizer cannot be held guilty for not refunding the Participant, being the exclusive duty and obligation of the Participant to respect and address the request for refund within the time granted by the Organizer. If the Participant does not make the request within this time limit, he / she is the only one responsible for the non-refund of the money, the Organizer being free of any responsibility for such action.
13.5.6 If a user has made a Top Up before the Festival begins and wishes to use the REFUND service before the beginning of the Festival, he/she will be able to do so only in exceptional situations, according to the present TCG.
13.5.7 In the event that the festival-goer does not wish to withdraw the unspent amount from the bracelet, he has the possibility to donate the respective amount to a CSR campaign or an Association under a collaboration contract with the Festival (campaigns are announced by the Organizer near the event and are promoted in the perimeter of the Festival throughout its duration). The festival-goer can choose to donate the remaining amounts on the bracelet, when filling out the REFUND Form at the location (for a refund made at the location) or by pressing the donation button on the platform (for an online refund).
13.6 REFUND order for the situation in which the top up was made with several bank cards.
13.6.1 Each transaction is associated with a bank card. If two transactions are made on two different cards, the money will first be debited from the first card which the top-up was made. For example, if you first load 100 Ron from a card and then 100 Ron from a different card and spend 80 Ron in the festival, the rest of the amount remaining on the bracelet account will be 120 RON. At REFUND, 20 RON will be returned for the first transaction (the first card from which the top up was made online) and 100 RON for the second card, respectively for the second online transaction.
13.7 REFUND in the situation where the festival has made both top up online and also topped up at the festival.
13.7.1 If there is money on the bracelet, the Participant will be able to obtain online refund only in the amount of the transaction he/she made online.
For example, if there is an online top-up of 50 RON, and on site there is a top- up of 150 RON, the balance of the bracelet will be 200 RON. If 70 RON is spent during the festival, a total of 130 RON will remain on the bracelet. From this amount, the Participant will be able to get online REFUND for only 50 RON, and the rest of money will be withdrawn at one of the Credit points form the Festival, but not later than the date and time set by the Organizer and communicated to the participants.
13.8 The Participant will permanently have access in the account created by him, to see the amount of money he/she has on the bracelet and the amount of money related to the online top-up. Thus, the Participant is constantly informed about the amount of money that he/she can request through online REFUND.
13.9 In case the Participant has not withdrawn its money from the bracelet on site or has not filled in a form requesting online refund or donation of the remaining amounts until the announced date for on site refund or for online refund, these amounts become the property of the Organizer.
XIV. HEALTH AND SAFETY
14.1 Given the size of the Festival, the Organizer shall take the appropriate measures so that the Participant are informed on the prevention and protection measures and activities in the Festival Area.
14.2 Everyone must behave in a civilized manner towards the other Festival Participants.
14.3 To the extent that the Organizer considers that one Participant endangers the safety of the other Participants or creates a situation of discomfort for them the Organizer has the right to retain the Participant’s bracelet and to request the assistance of the Police to escort that Participant out of the Festival and not to allow him/her back into the Festival.
14.4 Government agencies, the Ministry of Internal Affairs institutions or other authorized bodies may offer the Organizer a negative advice regarding the access of a ticket holder to the Festival. In this case, the Organizer is entitled to refuse entry into the perimeter of the event of the Buyer, and the latter will have no right of compensation.
14.5. Participants acknowledge the potential risk of contracting COVID-19 (or similar). Organizers do not guarantee that the Festival area is or will remain entirely free from COVID-19 (or similar). Participants assume full responsibility for any losses or damages incurred in connection with COVID-19 (or similar).
XV. RECORDINGS CARRIED OUT WITHIN THE FESTIVAL
15.1 By purchasing a ticket and attending the Festival, the Product Buyer agrees to be photographed, filmed, or recorded by the Organizer, venue management, or any third party operating on behalf of the Organizer during the Festival or in the immediate vicinity of the venue entrance. Additionally, by purchasing a Product, the Product Buyer consents to photographs, video recordings, or audio recordings of themselves at the Festival or in the immediate vicinity of the venue entrance ("Recorded Material") made by the Organizer, venue management, or any third party operating on behalf of the Organizer. By this, you agree that the Organizer, venue management, or any third party operating on behalf of the Organizer may use the Recorded Material in any way they see fit, without restrictions, approval, or compensation.
15.2. The Organizer holds image rights to the entire Festival and may use photos and videos taken by both its own staff and participants in various materials created during the Festival.
15.3 Participants acknowledge that NEVERSEA, its authorized contracted Partners, associates, press members, other visitors, and third parties may produce audio and visual recordings of the Festival. Therefore, by purchasing a Product and participating in the Festival, participants grant the Organizer permission to record and publish their image, appearance, and actions as per Article 15.1.
15.4 NEVERSEA and individuals authorized by NEVERSEA have an unrestricted right to profit from, use (especially for promoting the Festival), copy, publish, publicly broadcast, and distribute such recordings of Visitors without being required to pay Visitors for this.
15.5 Visitors expressly note that NEVERSEA may record the Festival, concerts, and programs, copy the recordings, and distribute them using image carriers, broadcast them, or make them public in other ways, and may do so repeatedly, including by informing the public about the Festival, concerts, and programs through data transmission means by cable or any other means (e.g., YouTube), so that members of the public can individually choose the place and time of access.
15.6 Visitors do not have the right, within the limits of legal provisions, to make claims against NEVERSEA regarding the recordings and their publication as described above.
15.7 Visitors cannot, without prior consent from NEVERSEA, sell, use for commercial purposes, use for free, identify Visitors appearing in the respective recordings without their consent, or violate the personal rights of other Visitors.
15.8 The Organizer reserves the right to designate areas/locations where photography/filming is prohibited. In case of non-compliance, the Organizer has the right to delete the respective recordings.
XVI. LIMITATION OF LIABILITY AND FORCE MAJEURE
16.1 NEVERSEA does not provide any guarantee regarding the possibility of entering the Festival at the desired time or attending a concert at the previously announced time and explicitly excludes refund of the Product price, granting any additional discounts, or payment of any damages or compensation resulting from these facts.
16.2 NEVERSEA recommends that all participants check in online at the time of ticket purchase and arrive at the Festival at least a few hours before the concert they wish to attend.
16.3 NEVERSEA reserves the right to modify, restructure, and further develop the Festival, the Services, and the Products offered within the Festival, including but not limited to changes to the program (artistic, organizational, etc.) at its discretion. Participants have no right to any claims against NEVERSEA concerning these modifications, restructurings, or further developments. However, NEVERSEA will make every effort to provide the communicated programs and Services, and in cases where providing them becomes impossible, to replace the canceled program or previously communicated Service with another program or Service.
16.4 Therefore, NEVERSEA will not guarantee the availability, content, quality, and quantity of programs and Services (such as the performance or appearance of a specific artist on stage, the fact that a specific artist's performance will meet the Visitor's expectations, or the opportunity to participate in a specific artistic program and/or at a specific location). These elements may depend on the special features of the location, unforeseen circumstances, and the equipment available in them (such as the seating capacity of a particular location).
16.5 NEVERSEA is not obligated to cancel the Festival in the case of unfavorable weather conditions. However, in case authorities request the suspension or closure of the Festival by NEVERSEA due to force majeure, the Festival or a part of it will be canceled/suspended, and NEVERSEA cannot be held responsible for festival-goers or other third parties due to the closure/suspension.
16.6 Participants expressly acknowledge that they can purchase Products and Services related to the Festival offered by other Contractual Partners, not by NEVERSEA. In such cases, the contract is directly concluded between the Visitor and the Contractual Partner, and the rights and obligations arising from the legal relationship apply exclusively to the Visitor and the Contractual Partner.
16.7 NEVERSEA disclaims any responsibility for damages arising from or suffered in connection with the purchase or use of Services and Products provided by Contractual Partners or for damages of any kind suffered by visitors as a result of participating in artistic performances or subsidiary activities within the Festival.
16.8 Visitors enter the Festival at their own risk and are responsible for any damages suffered by themselves or caused to other participants within the Festival area. NEVERSEA will only be held responsible if the respective damages are exclusively caused by NEVERSEA and could not have been avoided by the Participant through due diligence.
16.9 Lost and found items can be delivered to the information office indicated on the map. Visitors can inquire about lost items at the same office.
16.10 Participants are fully responsible, both under civil and criminal law, for any damages they have caused to NEVERSEA, its Contractual Partners, and other Visitors and Third Parties within the Festival or in connection with the Festival.
16.11 NEVERSEA is not responsible for damages that may occur outside the Festival Area or on the way to or from the Festival Area.
16.12 NEVERSEA has the right to immediately terminate the legal relationship with the Participant (having a Ticket or Bracelet) who has violated any provision of these TCG in connection with the Festival. In such a case, NEVERSEA may invalidate the Participant's Ticket or remove their Bracelet, and the Participant will be required to leave the Festival. Furthermore, NEVERSEA reserves the right to refuse the respective festival-goer the purchase of a new ticket throughout the duration of the festival or, if they obtain a ticket to the Festival, to deny their access to the Festival premises without granting any compensation.
16.13 In addition to the immediate termination of the legal relationship with the Participant, NEVERSEA has the right to refuse their subsequent access to the Festival.
16.14 The Participant consents to receive medical treatment that may be considered appropriate in the event of injury, accident, or illness during the Festival, and fully exonerates NEVERSEA and all persons providing such medical treatment from any liability for any such actions.
16.15 First aid and medical assistance services will be continuously provided within the Festival Area. NEVERSEA is not responsible for the manner in which these services are provided.
16.16 High-intensity lighting and pyrotechnic effects may be used within the Festival, which could be harmful to children or individuals with epilepsy.
16.17 Participants suffering from mental or physical illnesses that could be affected by loud noises, special visual effects, crowded areas, special sound effects, or other such conditions assume full responsibility for any damages they may suffer.
16.18 Furthermore, the Organizer disclaims any responsibility for potential damages or injuries that may arise from fireworks. Participants assume full responsibility for their physical/mental ability to participate in various activities within the Festival.
IMPORTANT! We recommend undergoing specialized medical checks before participating in activities that require increased physical effort.
16.19 NEVERSEA will not be held responsible, of any kind, for any kind of damage (direct or indirect) resulting from the use or inability to use the information presented on the Website in connection with the Festival. NEVERSEA may delete, modify, or add any information on the Website without prior notice, suspend any activity on the Website, and, in cases where references are made to other websites, NEVERSEA does not guarantee and/or confirm in any way the type of information that may be found on these websites.
16.20 NEVERSEA is not responsible for the comments displayed by users on the Website. Any information, data, text, photographs, graphics, etc. contained on the Website are the responsibility of the person/entity from which they.
XVII. INTELLECTUAL PROPERTY RIGHTS
17.1 Everything posted on the Website, as well as on various kinds of media in the Festival Area, such as, without limitation, images, texts, graphics, symbols, logos, databases, etc. shall be the property of Neversea and/or its Contracted Partners. All of the above shall fall within the scope of intellectual property laws.
17.2 Visitors and Third Parties may not use, copy, distribute, publish or incorporate in other documents or materials such markings/information in any form for the purpose of generating revenue without the express and prior written permission of Neversea and/or and its Contracted Partners.
17.3 The images, logos, texts of Neversea’s Contracted Partners belong to them and are reproduced on the Website or in the Festival Area with their approval.
17.4 Neversea shall endeavor to identify the unaddressed messages received on the Website, by recreating the direct link to the source or by mentioning the persons listed on this Website, but it cannot always guarantee the existence of the reproduced source.
XVIII. SUPPLY OF INFORMATION/FRAUD TENTATIVES
18.1 In order to use the Website, the Website users agree to provide accurate information on themselves, as specified in the user registration section, and agree to provide this information correctly and completely.
18.2 Any attempt to provide false information, to access the personal data of another user, to amend the Website contents or to affect the performances of the server hosting the Website shall be considered an attempt to fraud the Neversea systems and shall lead to immediate blocking of Website users’ access. Also, Neversea reserves the right to inform the competent authorities of this attempt.
XIX. PROMOTIONAL OFFERS, TABLES AND COMPETITIONS
19.1 Neversea, at its sole discretion, shall determine the conditions for carrying out promotions on the Website, under the law. The promotions, raffles and competitions shall be carried out for a limited period and shall expire automatically on the date indicated for each and every promotion, raffle or competition.
19.2 Any promotion, raffle or contest may be discontinued or canceled at any time without prior notice. However, all participants will be notified of the interruption or cancellation.
XX. DISPUTES
20.1 Any conflict between Neversea and its clients as a result of participating in the Festival or using the Site will be resolved amicably. If this is not possible, the dispute shall be referred to the Romanian courts of law from Cluj-Napoca or Bucharest.
20.2 The applicable law is the Romanian law.
XXI. MISCELLANEOUS PROVISIONS
21.1 These Terms and Conditions, representing the Contract between the consumer and the Organizer, may be assigned by the latter without the consent of the customer.
21.2. The name of the chapters and the sub-titles are for reference only and should not be taken into account in the interpretation or construction of these T&Cs.
21.3 If any of the clauses in this T&Cs are declared null and void, the rest of the clauses will continue to produce their effects, and the clause declared null or unenforceable will be replaced by a new clause that reflects as closely as possible the will of the Organizer.
The section “General Terms and Conditions - NEVERSEA 2024” was last amended on 16.04.2024 regarding aspects related to the organisation of the 2024 edition.
GENERAL TERMS AND CONDITIONS FOR ANYTIME VOUCHER PURCHASE
- DEFINITION
1.1. The Anytime Product - the voucher purchased by the buyer, which provides the opportunity to participate once in one of the following three consecutive editions of the Neversea Festival (2022, 2023, 2024).
1.2. If the 2024 edition is not organized, the validity of the voucher will be extended accordingly to the period of a new edition.
- PARTICIPATING EDITION
2.1. The 2024 edition of the Neversea Festival will take place from July 4th to July 7th, 2024.
2.2. For the 2024 edition, being the last year of validity for the Anytime Product, the product is automatically registered for this year's edition.
2.3. The holder of an Anytime voucher who has selected the "Other edition" option or has not taken any action will have the ticket automatically registered for the 2024 edition, being the last year of validity. Voucher registration is done when the Festival date is announced and becomes valid tickets from that moment, subject to the General Terms and Conditions.
2.4. Non-attendance at the last festival edition where Anytime vouchers can be used (2024 edition) will be considered as the usage of the Anytime product for that edition.
- OBLIGATION OF ONLINE CHECK-IN AND FEES
3.1. By possessing an Anytime G.A. or V.I.P. voucher, the holder acknowledges and agrees to perform the Online Check-in for free within 30 days of purchasing this voucher. After this date, to perform the Online Check-in, the Anytime voucher holder will need to pay a €15 Online Check-in fee.
- GENERAL FEATURES
4.1. Possession of an Anytime General Access (G.A.) or V.I.P. product provides the buyer with the same facilities as those of a regular General Access (G.A.) or V.I.P. ticket, with the specific conditions outlined in this section.
4.2. Anytime product purchased by a consumer is subject to the same transfer, edit, and top-up conditions described in the General Terms and Conditions (TCG) for the 2024 edition of the festival.
- EVENT REORGANIZATION
5.1. In the event that the event is canceled or rescheduled due to external causes beyond the Organizer's control or falls under force majeure or fortuitous event, the Consumer will have the right to participate in the rescheduled edition (of the same year), or if the event could not be rescheduled in the same year, the validity period of the voucher will be automatically extended with the period corresponding to a new edition.
5.2. Force majeure or fortuitous event refers to any external event such as, but not limited to: storms, threats or risk of terrorist attack, decisions of public authorities, whether legitimate or illegitimate, epidemics, pandemics, accidents, explosions, fires, war, floods, torrential rains, earthquakes, social conflicts, major short circuits, high risk of affecting public health, decisions of authorities, or any other cases that cannot be foreseen at the time of announcing the edition for the following year or removed by reasonable diligence and prudence by the Organizer.
5.3. The Organizer reserves the right to change the venue of the event within the same geographic area if deemed appropriate or necessary and to notify buyers in such a scenario.
- ORGANIZER'S RIGHTS
6.1. The Organizer shall have the right to impose the exclusive use of a payment method for payments made at the Festival, which may have a different conversion rate than the national currency. Festival-goers will be provided with the opportunity to purchase this currency from a series of exchange points at the festival and/or directly from the application by accessing the online top-up facility.
6.2. The Festival-goer expressly consents to the Organizer requesting and processing the home or residence address of the Buyer in order to send the festival access bracelet directly to the indicated address, thus ensuring a more pleasant and efficient access to the Festival. The Organizer reserves the right to offer this option to Buyers for a fee, as an alternative to the option of picking up the bracelet from the location announced by the Organizer on the eve or during the Festival.
- OBLIGATION TO COMPLY WITH TERMS AND CONDITIONS
7.1. Anytime voucher holders are obliged to comply with the General Terms and Conditions set by the Organizer. The General Terms and Conditions are available for consultation at any time on the website www.neversea.com.
7.2. The terms and conditions in this section are supplemented by the provisions of the Terms and Conditions of the 2024 edition. In the event of any contradiction between these Terms and Conditions and any provision of the Terms and Conditions of the 2024 edition, these Terms and Conditions shall prevail, and these terms shall apply to the Buyer.
7.3. The Organizer reserves the right to modify or change the General Terms and Conditions, with such modifications coming into effect only after prior announcement of these changes on the website www.neversea.com.
The "General Terms and Conditions - Anytime Product" section was last modified on July 19, 2023, with provisions applicable to the 2024 Edition and applies only to the Purchase of an Anytime Product.
C. CONVERTING A TICKET INTO AN ANYTIME VOUCHER TICKET PURCHASED FOR THE NEVERSEA 2020 EDITION TRANSFORMED INTO AN ANYTIME TICKET FOR THE 2024 EDITION
- Definition
1.1. The Anytime Product was made available to individuals who had already purchased a ticket to participate in the Neversea 2020 Edition but wished to convert it into an Anytime voucher, which would grant them the opportunity to participate, at their choice, in one of the following three consecutive editions that were to be organized.
1.2. The Anytime Product offered the opportunity to participate once in one of the chosen editions, without the requirement of paying an additional fee for its modification.
1.3. If the 2024 Edition is not organized, the validity of the voucher will be extended accordingly to the period of a new edition, according to the conditions mentioned in the "Event Reorganization" section.
- General Features
2.1. A ticket purchased for the 2020 Edition of the Neversea festival that becomes Anytime retains all the characteristics of the originally purchased ticket, regardless of the value paid for the original ticket.
2.2. Anytime product purchased by a consumer is subject to the same transfer, edit, and top-up conditions described in the TCG for the 2024 edition of the festival, except for the conditions regarding the fees charged by the organizer, which can differ and can be consulted on the website www.neversea.com in the Terms and Conditions section or below.
- Online Check-in and Transfer
3.1. The Online Check-in performed for a ticket remains valid even after its transformation into an Anytime voucher.
3.2. To modify the data in the Online Check-in, the ticket holder must pay the edit or online check-in fee. The Online Check-in fee for the 2024 edition is €15.
3.3. The Anytime voucher can be transferred to another person through the Online Check-In platform only after paying the Transfer fee. The transfer fee is €15 for the Neversea 2024 edition.
- Participating Edition
4.1. The 2024 Edition of the Neversea Festival will take place from July 4th to July 7th, 2024.
4.2. For the 2024 edition, being the last year of validity for the Anytime Product, the product is automatically registered for this year's edition.
4.3. The holder of an Anytime voucher who has selected the "Other edition" option or has not taken any action will have the ticket automatically registered for the 2024 edition, being the last year of validity. Voucher registration is done when the Festival date is announced and becomes valid tickets from that moment, subject to the General Terms and Conditions.
4.4. Non-attendance at the last festival edition where Anytime vouchers can be used (2024 edition) will be considered as the usage of the Anytime product for that edition.
- Event Reorganization
5.1. In the event that the event is canceled or rescheduled due to external causes beyond the Organizer's control or falls under force majeure or fortuitous event, the Consumer will have the right to participate in the rescheduled edition (of the same year), or if the event could not be rescheduled in the same year, the validity period of the voucher will be automatically extended with the period corresponding to a new edition.
5.2. Force majeure or fortuitous event refers to any external event such as, but not limited to: storms, threats or risk of terrorist attack, decisions of public authorities, whether legitimate or illegitimate, epidemics, pandemics, accidents, explosions, fires, war, floods, torrential rains, earthquakes, social conflicts, major short circuits, high risk of affecting public health, decisions of authorities, or any other cases that cannot be foreseen at the time of announcing the edition for the following year or removed by reasonable diligence and prudence by the Organizer.
5.3. The Organizer reserves the right to change the venue of the event within the same geographic area if deemed appropriate or necessary and is obliged to notify buyers in such a scenario.
- Organizer's Rights
6.1. The Organizer shall have the right to impose the exclusive use of a payment method for payments made at the Festival, which may have a different conversion rate than the national currency. Festival-goers will be provided with the opportunity to purchase this currency from a series of exchange points at the festival and/or directly from the application by accessing the online top-up facility.
6.2. Festival-goers expressly consent to the Organizer requesting and processing the home or residence address of the Buyer in order to send the festival access bracelet directly to the indicated address, thus ensuring a more pleasant and efficient access to the Festival. The Organizer reserves the right to offer this option to Buyers for a fee, as an alternative to the option of picking up the bracelet from the location announced by the Organizer on the eve or during the Festival.
- Obligation to Respect the Terms and Conditions
7.1. Those opting to convert a ticket into an Anytime voucher are obliged to respect these Terms and Conditions and also the general Terms and Conditions accepted by the buyer upon ticket purchase, which are available for consultation at any time on the website www.neversea.com.
7.2. The terms and conditions in this section are supplemented by the provisions of the Terms and Conditions of the 2024 edition. In the event of any contradiction between these Terms and Conditions and any provision of the Terms and Conditions of the 2024 edition, these Terms and Conditions shall prevail, and these terms shall apply to the Buyer.
7.3. The Organizer reserves the right to modify or change the General Terms and Conditions, with such modifications coming into effect only after prior announcement of these changes on the website www.neversea.com.
The "General Terms and Conditions - Anytime Product" section was last modified on July 19, 2023, with provisions applicable to the 2024 Edition and applies only to the Conversion of a ticket into an Anytime product.
D. CONVERTING A RISK-FREE TICKET INTO AN ANYTIME RISK-FREE VOUCHER
- Definition
1.1. The Anytime Risk-free Product was available to individuals who had already purchased a Risk-free ticket to participate in the Neversea Festival 2020 Edition but wished to convert it into an Anytime Risk-free product, granting them the opportunity to participate in one of the future three consecutive editions of the Festival. The Anytime Risk-free Product was designed to offer the opportunity to participate once in one of the chosen editions without the requirement of paying an additional fee to transform it from a Risk-free ticket into an Anytime Risk-free product.
- General Features
2.1. A Risk-free ticket purchased for the 2020 Edition of the Neversea festival, becoming an Anytime Risk-free product, retains all the characteristics of the originally purchased ticket, with the specificities outlined in this section.
2.2. The Anytime Risk-free product can be transferred to another person via the Online Check-In platform, free of charge, only once.
2.3. The transfer, edit, and top-up conditions described in the 2024 TCG for a ticket are valid and retained for a ticket that becomes an Anytime Risk-free product.
2.4. The Online Check-in performed for a Risk-free ticket remains valid even after it becomes an Anytime Risk-free ticket, regardless of the edition it participates in. To modify the data in the Online Check-in, the ticket holder must pay the edit or online check-in fee as per the 2024 TCG.
2.5. A Risk-free ticket already purchased becomes Anytime Risk-free but retains the characteristic of the originally purchased ticket without the possibility of upgrading.
- Online Check-in and Associated Fees
3.1. The Online Check-in performed by the holder of a Risk-free ticket remains valid even after it becomes an Anytime Risk-free voucher, regardless of the edition they choose to participate in.
3.2. If the holder of a Risk-free ticket has not fulfilled their obligation to perform the Check-in within 30 days after purchasing the Risk-free ticket, they will need to pay the Online Check-in fee set by the organizer through the 2024 TCG.
3.3. The Online Check-in fee for the 2024 edition is €15.
- Participating Edition
4.1. The 2024 Edition of the Neversea Festival will take place from July 4th to July 7th, 2024.
4.2. For the 2024 edition, being the last year of validity for the Anytime Risk-free Product, the product is automatically registered for this year's edition.
4.3. The holder of an Anytime Risk-free voucher who has selected the "Other edition" option or has not taken any action will have the ticket automatically registered for the 2024 edition, being the last year of validity. Voucher registration is done when the Festival date is announced and becomes valid tickets from that moment, subject to the General Terms and Conditions.
4.4. Non-attendance at the last festival edition where Anytime vouchers can be used (2024 edition) will be considered as the usage of the Anytime Risk-free product for that edition.
- RISK-FREE BENEFITS
5.1. Refund of the paid amount. If a holder of an Anytime Risk-free voucher, for any reason, does not wish to participate in the 2024 Edition of the Festival, they can request a refund of the paid amount for the ticket starting 60 days before the Festival period until 14 days before the Festival.
5.2. If the ticket holder's request falls outside the period mentioned in Article 5.1, this request will not be considered. Non-attendance at the event will be equivalent to the usage of the Anytime Risk-free product.
- Event Reorganization
6.1. In the event that the event is canceled or rescheduled due to external causes beyond the Organizer's control or falls under force majeure or fortuitous event, the Consumer will have the right to participate in the rescheduled edition (of the same year), or if the event could not be rescheduled in the same year, the validity period of the voucher will be automatically extended with the period corresponding to a new edition.
6.2. Force majeure or fortuitous event refers to any external event such as, but not limited to: storms, threats or risk of terrorist attack, decisions of public authorities, whether legitimate or illegitimate, epidemics, pandemics, accidents, explosions, fires, war, floods, torrential rains, earthquakes, social conflicts, major short circuits, high risk of affecting public health, decisions of authorities, or any other cases that cannot be foreseen at the time of announcing the edition for the following year or removed by reasonable diligence and prudence by the Organizer.
6.3. The Organizer reserves the right to change the venue of the event within the same geographic area if deemed appropriate or necessary and to notify buyers in such a scenario.
- Organizer's Rights
7.1. The Organizer shall have the right to impose the exclusive use of a payment method for payments made at the Festival, which may have a different conversion rate than the national currency. Festival-goers will be provided with the opportunity to purchase this currency from a series of exchange points at the festival and/or directly from the application by accessing the online top-up facility.
7.2. The Buyer expressly consents to the Organizer requesting and processing the home or residence address of the Buyer in order to send the festival access bracelet directly to the indicated address, thus ensuring a more pleasant and efficient access to the Festival. The Organizer reserves the right to offer this option to Buyers for a fee, as an alternative to the option of picking up the bracelet from the location announced by the Organizer on the eve or during the Festival.
- Obligation to Respect the Terms and Conditions
8.1. Buyers of an Anytime voucher are required to respect the General Terms and Conditions established by the Organizer. The general Terms and Conditions are available for consultation on the website www.neversea.com.
8.2. The terms and conditions in this section are supplemented by the provisions of the Terms and Conditions of the 2024 edition, from the following section. In the event of any contradiction between these Terms and Conditions and any provision of the Terms and Conditions of the 2024 edition, these Terms and Conditions shall prevail, and these terms shall apply to the Buyer.
8.3. The Organizer reserves the right to modify or change the General Terms and Conditions, with such modifications coming into effect only after prior announcement of these changes on the website www.neversea.com.
The "General Terms and Conditions - Anytime Product" section was last modified on July 19, 2023, with provisions applicable to the 2024 Edition and applies only to the Conversion of a Risk-free ticket into an Anytime Risk-free product.
