Constanta, Romania

FAQ

FREQUENTLY ASKED QUESTIONS

 

1. What is the Anytime product?

The Anytime product is a voucher that offers you the opportunity to participate, at your choice, once, in one of the next three editions of Neversea.

 

2. If I have an Anytime pass, when can I decide if I choose to go to Neversea 2022?

For the 2022 edition, you must show your option to participate until January 31, 2022, from your Check In Online account, next to the ticket. If you do not want to participate in the 2022 edition, you can select the "Other Editions" option.

 

3. Can I turn my Anytime pass into a voucher or can I receive a refund?

The Anytime product offers you the opportunity to participate, at your choice, in one of the next three editions of the festival. Passes transformed into Anytime products are not subject to the stipulations of OUG 174/2020. This is primarily due to the fact that this product is a voucher, not a ticket, and is not subjected to the provisions governing the sale of tickets. Secondly, this product has its own characteristics and by changing it, the consumer agreed with the features of the new product through T&C. Therefore, a subscription transformed into an Anytime product cannot be changed into a voucher and is not subject to the refund policy.

 

4. If I have an Anytime Pass and the event is rescheduled for 2022, how many more editions do I have available?

The Anytime product offers you the opportunity to participate in one of the next 3 editions of the festival, respectively 2023 and 2024.

 

5. If I have a Risk Free Anytime Pass and when can I request a refund so that I can fit in the 60 days?

The 60 days are calculated taking into account the festival date July 7-10, 2022. Thus, the refund period is between May 8, 2022, and June 23, 2022.

 

6. What is Freedom Passport?

Freedom Passport is a product that offers you the opportunity to participate, at your choice, once, in one of the next two editions of Neversea. 

 

7. If I have a Freedom Passport product, until when can I decide if I choose to go to Neversea 2022?

For the 2022 edition, you must show your option to participate until January 31st, 2022, from your Check In Online account, next to the ticket. If you do not want to participate in the 2022 edition, you can select the "Other Editions" option.

 

8. Can I turn my Freedom Passport product into a voucher or can I receive a refund?

The Freedom Passport product offers you the opportunity to participate, at your choice, in one of the next two editions of the festival. Freedom Passport products are not subject to the stipulations of the  OUG 174/2020. This is primarily due to the fact that this product is a voucher, not a ticket, and is not subject to the provisions governing the sale of tickets. Secondly, this product has its own characteristics, the consumer agreeing with the features of the product by accepting T&C. Therefore, the Freedom Passport product cannot be exchanged for a voucher and is not subject to the refund policy.

 

9. What are my options if I have a Neversea 2020 pass, unchanged in the Anytime or Freedom Passport voucher?

According to the stipulations of Art. VIII OUG 174/2020, the holder of a pass for the Neversea 2020 festival edition, has the possibility to keep the validity of the pass for the rescheduled edition or can request its exchange into a voucher, whose value will be equal to the amount paid for the purchase of the pass. The voucher change will be available for a period of 30 days from the announcement of the official date on which the 2022 edition will take place. Thus, the period to opt for the voucher in value is between 11 November 2021 and 11 December 2021.

 

10. Who can opt for a voucher?

The holder of a valid ticket that has not been swapped for an Anytime or Freedom Passport product can opt to exchange his ticket into a voucher, within 30 days from the official announcement of the date on which the 2022 edition will take place, respectively until December 11, 2021.

 

11. What will be the value of this voucher?

The value of the voucher will be equal to the value paid by you for the ticket, which you turned into a voucher, at the time of purchase.

 

12. When can I opt to change the ticket into a voucher?

According to art. VIII of OUG 174/2020, after the official announcement of the date for the rescheduled edition, the customer has the opportunity to opt for a voucher, within 30 days, from the official announcement of the date for the rescheduled edition, from his Online Check In account.

The holder of a valid ticket, which has not been exchanged for an Anytime or Freedom Passport product, can opt for a voucher from November 11, 2021, to December 11, 2021.

 

13. I opted for a voucher. When should I receive a refund for the voucher?

According to the stipulations of art. VIII of OUG 174/2020, if the voucher is not used for the purchase of products or services until the expiration of the term of 6 months from the end of the period of suspension of the right to organize festivals, namely until 31 January 2022, the organizer will reimburse all amounts received from the consumer within 90 days calculated from the last day of the rescheduling period, respectively until April 30, 2022, by filling in the online form for reimbursement, which will be available from your Online Check In account, starting November 19, 2021.

 

14. What happens to the Check-in process, depending on each choice?

If you choose to keep the purchased ticket, the check-in will remain valid.

 

15. What measures are required to participate in Neversea 2022 in the context of the COVID-19 pandemic, and will the participation in the festival be conditioned by vaccination?

As with every edition, we’re preparing with the highest standards for the safety of participants. We will communicate in due time all the necessary measures in case the context will be such at the time of organizing the Neversea Festival 2022 Edition. For the health and safety of Participants, the Event Organizer may request evidence to confirm that their health allows them to participate in the Festival, will be able to apply health verification measures (by means of rapid testing, temperature taking, scanning of the European Digital Certificate COVID-19, observational triage, etc.) and to apply any measures required by the state authorities imposed event organizers depending on the evolution of the epidemiological situation.

 

Find out all the information in the Terms and Conditions section.